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Advanced Negotiation

This is an online course, which you can study for independently and at your own pace. 

The ability to negotiate effectively in any situation is a skill that can be learnt like any other. Advanced Negotiation enables learners to hone and improve their negotiation techniques and strategies. Learners will be able to plan for complex negotiations, ensuring that the outcome of any negotiation undertaken is successful, and they will learn how to handle difficult situations as they arise.

The course covers the process of negotiation, the trading of constants and variables in order to achieve a successful outcome, the balance of power and persuasion and rapport building techniques. The course will give more experienced negotiators the opportunity to refresh their skills, while also providing an overview for those looking to improve their negotiation skills for the first time.

Advanced Negotiation enables the learner to:

  • Use NLP to build rapport
  • Trade concessions effectively
  • Reach an acceptable conclusion for both parties by using constants and variables
  • Handle difficult situations and difficult people
  • Understand and avoid some of the common traps in negotiations
  • Learn when not to negotiate and when to say NO!       

Target audience

This course is suitable for experienced FM professionals and FM specialists looking to improve and refresh their skills in negotiation.

Although it stands alone this e-course can also provide an ideal pre-course taster or supplement to Quadrilect's face-to-face courses. To find out more and view available public courses visit the Quadrilect Training website.

Learning outcomes

The principles of negotiation
  • What is the aim of negotiation?
  • How do people negotiate?
  • What makes someone a good negotiator?
  • Why is preparation so important?
Negotiation dynamics
  • What are negotiation dynamics?
  • What is my negotiation style?
  • What is NLP and how can it help me build rapport?
  • How can I make the power balance work for me?
  • How do I persuade people effectively?

Preparing for complex negotiation

  • When should I negotiate?
  • How can I use constants and variables to prepare?
  • How can I use a "range of outcomes” to plan a win win outcome?
  • What common traps should I be aware of?
Trading concessions
  • Why is trading concessions so important?
  • How do I trade concessions effectively?
  • What do I do if they won't give way on anything?
  • What tactics should I recognise?

Getting out of deadlock!

  • What difficult issues might I face?
  • How do I deal with objections?
  • How do I deal with an aggressive negotiator who refuses to budge?
  • How do I resolve conflict?
  • How do I create a positive atmosphere for agreement?

Each course includes a fact sheet that you can print off or download. The fact sheets summarise the key learning points from each module for you to refer to once you have completed your learning online.

Price Professional body member price
One course £85+VAT £65+VAT


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