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Key Performance Indicators

This is an online course, which you can study for independently and at your own pace. 

KPIs enable us to control performance. They are powerful tools not because they tell us results, but because they enable us to change them. Drawing from over 25 years' experience of advising businesses how to make their plans reality, Robin Tidd's advice is always firmly based in reality. By linking short term results to longer term goals, he shows how KPIs are the key tool for management control.

Key Performance Indicators takes a practical approach. The course looks at how to use KPIs to convey results which show the degree to which main bottom line objectives are being met; to provide incisive knowledge allowing corrective action to be devised so that they are proactive and innovative in improving, not just operating, a process.

Key Performance Indicators enables the learner to:

  • Make the best use of KPIs
  • Use KPIs to tackle some of the stumbling blocks which demotivate their team
  • Understand what is involved in implementing the most effective form of management control systems in a few months
  • Use KPIs to highlight areas of opportunity
  • Set and attain high standards for information analysis and decision making
  • Use the right KPIs with the appropriate frequency.

Target audience

This course is for FM professionals and specialists who want to take on introducing KPIs into their businesses.

Although it stands alone this e-course can also provide an ideal pre-course taster or supplement to Quadrilect's face-to-face courses. To find out more and view available public courses visit the Quadrilect Training website.

Learning outcomes

KPIs and people - the philosophy

  • Why do we have KPIs?
  • What is the philosophy of KPIs for people in successful organisations?
  • How do we use targets and KPIs?
  • How can KPIs help to make a winning team?
  • How can we relate this to the real world?

The right KPIs

  • What tools are there?
  • What types of KPIs are there?
  • How do we get the right KPIs?
  • How can we use modelling to create KPIs?
  • How do KPIs work in more complex organisations?
  • How can we evaluate KPIs in financial terms?

Collecting information

  • What is primary recording?
  • How do we persuade people to provide and record the right information?
  • What if primary recording is poor and has to be upgraded?
  • How do we collect and collate information efficiently?

Interpretation of KPIs

  • What are we looking for in lots of detailed KPI information?
  • What can variations tell us?
  • What are pure waste opportunities?
  • What is the evaluation cycle?
  • How do we train people to interpret and evaluate KPIs?

Communication, dissemination and display targets

  • How often should KPIs be reviewed?
  • Behaviours
  • How do management's attitudes need to change?
  • How do we ensure continuous improvement?
  • How do we pitch targets to the right level?
Each course includes a fact sheet that you can print off or download. The fact sheets summarise the key learning points from each module for you to refer to once you have completed your learning online.

Price Professional body member price
One course £85+VAT £65+VAT



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